Summary:
We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.
Our policy covers
- Why we value your privacy
- How we collect information
- What information we hold
- Where we store your information
- What we use your information for
- Who’s responsible for your information at our company
- Who has access to information about you
- The steps we take to keep your information private
- How to complain
- Changes to the policy
- Why we value your privacy
We value your privacy as much as we do our own, so we are committed to keeping your personal and business information safe. We are uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.
We ask for your contact information when you enquire about/wish to make a reservation at our Guest House.
What information we hold
When you contact us by email or through our website, we collect your name, email address, phone number or other information you have given us. No personal information is stored on the website.
Where we store your information
When you contact us by email or through our website, we store your information on a private computer within the business premises. If you make a reservation with us we hold your information for our accounts only.
What we use your information for
We only use your information to contact you if you are enquiring about accommodation. If you already have a reservation with us your information will only be used to contact you should we need to give you any further guidance or updates with regards to your reservation. We will also use your information should we need to forward you an invoice.
Who’s responsible for your information at our company
Cotswold House owner Elizabeth Lees is responsible for the security of your information. You can contact her by email at stay@cotswoldhousefalmouth.com or by phone on 01326 312077 if you have any concerns about the information we store.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you have provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information we restrict access only to people who need it.
The computers we use remain on business premises and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they are started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or pass code.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Elizabeth Lees at Cotswold House by email at stay@cotswoldhousefalmouth.com or by phone on 01326 312077. If you’re the letter writing type, send your envelope to:
Cotswold House
49 Melvill Road
Falmouth
Cornwall
TR11 4DF
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.